GRANDPARENTS BUNDLE – TERMS & CONDITIONS
Museum of Illusions Copenhagen
These Terms & Conditions (“Terms”) apply to the Grandparents Bundle (“Promotion”), an admission ticket offered by Museum of Illusions Copenhagen (the “Museum”).
1. Ticket Description
The Promotion includes a minimum of:
• 1 senior ticket; and
• 1 child ticket.
Customers may add up to:
• 1 additional senior ticket; and
• up to 2 additional child tickets,
within the same bundle and transaction.
All tickets included in the Promotion must be used together, and all visitors must enter the Museum at the same time. Entry remains subject to capacity and operational constraints at the time of arrival.
2. Eligibility
• A child ticket is valid for children aged 3 to 12 years (inclusive).
• A senior ticket is valid for individuals aged 65 years and over. Valid proof of age may be required upon entry.
• Children aged 14 and under must be accompanied and supervised by an adult (aged 18 or over) at all times during their visit.
3. Purchase Channels
The Promotion is available for purchase:
• Online via the official Museum of Illusions Copenhagen website; or
• On-site at the museum reception (subject to availability).
4. General Conditions
• Tickets are subject to availability.
• This Promotion has no cash value, is non-exchangeable, and no cash alternative is available.
• Refunds and cancellations: Tickets purchased under this Promotion are non-refundable and non-transferable once purchased, except where required under applicable mandatory law.
Where tickets are purchased online for a specific date or time, the 14-day right of withdrawal under the EU Consumer Rights Directive, as implemented in the Danish Consumer Contracts Act (Forbrugeraftaleloven), does not apply, as the tickets relate to leisure services for a specific date or period.
Nothing in these Terms affects your statutory rights.
• The Museum’s standard entry Terms & Conditions apply to all purchases and visits. In the event of any inconsistency, these Terms shall prevail in relation to the Promotion.
• This Promotion cannot be used in conjunction with any other offer, discount or promotion unless expressly stated.
• The Museum reserves the right, acting reasonably and in accordance with applicable law, to cancel or refuse any booking where a pricing error, technical malfunction, or misuse of the Promotion has occurred.
• The Museum reserves the right to amend, suspend or withdraw this Promotion at any time, provided that such changes do not affect bookings already confirmed.
• The Museum reserves the right to refuse use of the Promotion where it reasonably suspects misuse or breach of these Terms.
• These Terms shall be governed by and construed in accordance with the laws of Denmark. Any disputes shall be subject to the jurisdiction of the Danish courts. Consumers have the right to bring a complaint before the Danish Consumer Complaints Board (Forbrugerklagenævnet) in accordance with applicable law.
• Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded under mandatory Danish law. Subject to the above and to the extent permitted by law, the Museum shall not be liable for any indirect or consequential loss arising in connection with this Promotion.
• The promoter of this Promotion is MOI Kopenhagen Opco ApS, CVR number 44357828, with its registered office Frederiksberggade 24, 1459 København K, Denmark.